Privacy Policy and Terms of Service

Last Updated: October 8, 2025

1. Who we are & what we do

LunchClub ("Platform," "we," "us") operates an online marketplace that matches organizations planning golf outings ("Organizers") with golf courses and clubs ("Clubs"). We provide discovery, availability filters, booking request workflow, and payments tooling. We are not a party to the final services provided by Clubs.

By creating an account or using the Platform, you agree to these Terms of Service ("Terms").

2. Accounts & eligibility
  • You must be 18+ and legally able to contract.
  • You represent that information you provide is accurate and kept updated.
  • We may verify identity and decline/suspend accounts at our discretion.
3. Role of the Platform
  • We are a venue for matching and facilitating bookings. The contract for golf services is between Organizer and Club.
  • Clubs alone set prices, packages, policies, and availability.
  • We do not control or guarantee course conditions, weather, or service quality.
4. Listings, packages & availability
  • Clubs configure standard packages (per-player pricing and inclusions), availability windows, and policies (deposit %, cancellation, weather).
  • Organizers can search by proximity, date window, budget band, capacity, and F&B.
  • Pre-booking communications are in-app and masked (no direct contact info) until a booking is approved by the Club.
5. Booking workflow (instant request → club approval)
  1. Organizer selects a package/date and submits an instant booking request ("Request").
  2. The Club must Approve or Decline within the stated SLA (typically 24–48h). If no action, the Request expires.
  3. On Approval, Organizer pays the Deposit at checkout; a Booking is created and contact details are exchanged.
  4. Remaining balance is paid per the Club policy shown at checkout.
6. Fees & payments
  • Success Fee (Organizer-pays): On Approved Bookings, Organizer pays a Platform fee of 8–12% of venue line-items (greens/cart/caddie/F&B) unless otherwise stated.
  • Card processing: Payments are processed by a third-party PSP (e.g., Stripe); their terms apply.
  • Disbursement: Club deposits/balances are remitted per the payout schedule in the Booking Summary. Platform Fees are remitted to us at checkout or upon milestones.
  • Taxes: Prices may exclude applicable taxes, service charges, or gratuities; Organizer is responsible for these unless the Club's package states otherwise.
7. Cancellations, changes, and weather
  • The Club's policy (deposit, cancellation window, weather) governs, as displayed at checkout and in the Booking Summary.
  • If weather forces changes, Parties will follow the Club policy (e.g., rain checks, reschedule, partial refunds). Platform Fees may be non-refundable once services have begun, except where required by law.
  • Changes (player count, F&B add-ons) must be confirmed in-app and may adjust pricing.
8. Non-circumvention (12 months)

To protect the marketplace:

  • For 12 months after the first match or Request between an Organizer and a Club via the Platform, they agree not to contract directly for the same or substantially similar event(s) discovered via the Platform without booking through the Platform.
  • If they do, the Organizer agrees to pay the Platform the applicable Success Fee within 10 days of off-platform contracting.
  • This clause does not restrict pre-existing relationships demonstrably in place before Platform use.
9. Messaging & contact sharing
  • Pre-approval messages must remain in-app. Sharing emails/phone numbers is prohibited until a Booking is Approved.
  • We may monitor in-app messages to enforce these Terms and for fraud prevention.
10. Ratings & conduct
  • After events, each side may leave factual ratings/reviews. You agree to be fair, accurate, and lawful; we may remove abusive or false content.
  • You agree to comply with course rules (dress, pace, alcohol/service areas, signage).
11. Chargebacks & disputes
  • Attempt resolution first via in-app support. If unresolved, Organizer and Club remain the contracting parties regarding service disputes.
  • If a payment is charged back, we may suspend accounts and seek recovery of Platform Fees and amounts advanced to Clubs.
12. Insurance & risk
  • Clubs warrant they maintain customary liability insurance for operations and events.
  • Organizers are responsible for their participants and any third-party vendors they bring.
  • Golf involves inherent risks; you assume those risks to the maximum extent permitted by law.
13. Platform availability & modifications

We may modify, suspend, or discontinue features at any time. We'll post material changes to these Terms and indicate the "Last Updated" date; continued use constitutes acceptance.

14. Intellectual property

Site/app content, trademarks, and software are our IP or licensed to us. You may not copy, scrape, or reverse engineer the Platform.

15. Privacy

See our Privacy Notice for how we process personal data. By using the Platform you consent to such processing.

16. Indemnity

You agree to indemnify and hold harmless the Platform, its officers, and employees from claims arising out of: (a) your misuse of the Platform, (b) your breach of these Terms or policies, or (c) your event(s) and conduct at a course.

17. Disclaimers & limitation of liability
  • THE PLATFORM IS PROVIDED "AS IS." WE DISCLAIM ALL WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY LAW.
  • TO THE EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE TOTAL PLATFORM FEES YOU PAID TO US IN THE 6 MONTHS PRECEDING THE CLAIM.
18. Governing law & venue
  • These Terms are governed by the laws of the State of New York, excluding conflict-of-law rules.
  • Courts located in New York County, New York will have exclusive jurisdiction, unless applicable law requires otherwise.
19. Termination

We may suspend or terminate accounts for violations, non-payment, or suspected fraud. You may close your account at any time; accrued payment obligations survive.

20. Entire agreement; severability

These Terms, the Booking Summary, and any policies linked at checkout form the entire agreement between you and us. If any part is unenforceable, the remainder remains in effect.

If you have any questions about these Terms of Service or Privacy Policy, please contact us at legal@lunchclub.com